terms & conditions

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Terms and Conditions: Although every effort is made, Sightseeing Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Sightseeing Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

Accommodation Upgrade Policy: Sightseeing Tours Australia will make every attempt to confirm requests for accommodation upgrades, however Accommodation Upgrades cannot always be guaranteed. When an upgrade is not available, you will be booked into a DORM bed and refunded the upgrade amount only. Sightseeing Tours Australia will not refund your entire booking amount and will still expect to carry you on tour. If your booking is subject to you being guaranteed this accommodation upgrade, then please ensure you call our office in advance of your tour to check if it is available.

Cancellation Policy: Cancellation outside of 7 days of departure will result in a 25% cancellation fee. Cancellation within 7 days of departure will result in a 50% loss of the ticket price. Failure to board or Cancellation within 48 hours of departure will result in full fare forfeiture. Sightseeing Tours Australia will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions.

Mt Buller Tour Cancellation Policy: Due to the nature of the Mt Buller Peak Snow Season cancellations under 72 hours will result in 100% cancellation fees.

Hunter Valley Winery Tour from Hunter Valley Cancellation Policy: Due to the nature of Hunter Valley Winery Tour from Hunter Valley, any cancellation under 7 days will result in a 100% cancellation fee.

2 Day Kakadu 4WD Cancellation Policy: Due to the nature of the small group 2 Day 4WD Kakadu Adventure Tour any cancellations under 7 days will result in 100% cancellation fees.

Kakadu National Park Tours Cancellation Policy: Due to the nature of the small group 3 Day Kakadu National Park Tour, 3 Day Kakadu and Litchfield Tour and the 5 Day Kakadu Tour with Koolpin Gorge, the following cancellation policy applies:

  • Cancellation over 15 days from departure date: 50% cancellation fee
  • Cancellation 14 days – 72 hours from departure date: 75% cancellation fee
  • Cancellation within 72 hours of departure date: 100% cancellation fee

Kangaroo Island Tour Cancellation Policy: Kangaroo Island day tours and Accommodation packages are as follows: Cancellation of a booking or part thereof will incur the following fees:

  • Between 7 and 30 days before departure - 50% of total cost
  • Less than 7 days before departure - 80% of total cost
  • Within 48 hours of departure - 100% of total cost

Extended Tour Cancellation Policy: The 9 Day Perth to Adelaide Tour, 6 Day South West Australia Tour, 10 Day Adelaide to Perth Tour and 6 Day Eyre Peninsula Tour are our extended tours. Cancellation policy for Extended Tours are as follows:

Cancellation of a booking or part there of will incur the following fees:

  • With 15 Days’ or more notice - 20% of total cost
  • Between 14 – 7 Days’ notice - 50% of total cost
  • Less than 7 Days or Failure to board - 100% of total cost

Extended Tour Travel Insurance Policy: You must provide proof of your Travel Insurance on the first day of your Extended Trip. You will not be able to join the trip without it. If you fail to produce the relevant insurance proof and you are not permitted to travel, we will not be liable for any fares forfeited for your tour.

Change of Date Policy: Where possible Sightseeing Tours Australia will try to honour change of date requests that are made with at least 5 days’ notice.   This is not possible for all tours and is always subject to availability. Change of Date requests that are made with less than 5 days’ notice will not usually be accepted. Change of Date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.

Child Policy:  Children are permitted on most tours, however due to the nature and length of tours, it may not always be recommended, please check with our reservations team for recommendations before booking. Child rates are available on most tours for Children between the ages of 0 – 12 years. Due to limited luggage restrictions on buses, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2yrs of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.

Luggage Policy: Luggage for day tours: There are no luggage storage facilities on some day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day.  Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board. Luggage for multi day tours: Maximum of 20kg per person in a soft travelling pack.

Pickups and Drop off Services: Sightseeing Tours Australia may offer complimentary pickup and drop off services for certain tours. Each tour will have its own list of pickup / drop off locations and can be viewed in a link on each tour page. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load.  Sightseeing Tours Australia cannot be held responsible for passengers who fail to load.

Meals: Tours do not include meals or drinks unless otherwise stipulated, however stops will be made during the day where refreshments can be purchased on the day.

 

privacy & security policy

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At Sightseeing Tours Australia, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us.  We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (th).  The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them. 

Personal information is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.  We collect personal information from and about our prospective and current customers, as well as from and about travel agents, business partners and other travel suppliers.

Sensitive Information, a sub-set of personal information, is information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices or criminal record, and includes health information and genetic information.  We collect sensitive information from and about our customers where such information is included in Government-issued identity documents (eg. passport), and from health and mobility questionnaires.

Health Information is information or an opinion about an individual’s health or disability, the health services provided or to be provided to them, their expressed wishes for the provision of future health services, personal information collected to provide a health service, personal information collected in connection with organ and body-part donation, and predictive genetic information.

This policy details how Sightseeing Tours Australia manages personal information about you (including sensitive information and health information), whether you are a customer, a travel agent, or another kind of travel supplier to our business.

In the course of offering our travel products and services, the collection of personal information is necessary and unavoidable.  However, we aim to only collect personal information that is reasonable and fair in order to deliver the best possible travel products and services.

What personal information we collect and hold

The kinds of personal information we collect from you or about you depend on the transaction you have entered into with us, the travel products / services you or your organisation have contracted us to provide, and the travel products / services you or your organisation are interested in. 

The kinds of personal information and sensitive information that we commonly collect and hold from you or about you include:  your name, address, phone, fax and mobile numbers, email address, date of birth, nationality, religion, drivers licence details, passport details, bank account details, travel preferences and experiences, travel insurance and travel rewards and loyalty program membership.  We also collect health information relating to your current and previous health status, current and previous medical conditions, and your religious, cultural and dietary requirements.  We also collect personal information, sensitive information and health information from or about your family members, next of kin, emergency contact details and/or other members of your travelling party.

We record anonymous clickstream information from every visitor to our website.  We use this information to ensure that our website remains relevant and appropriate for the majority of users.  We do not make any association between this information and your personal details. 

When you browse our website, contact us electronically, or engage with us on social media, we may also record: geographical tagging, cookies, your IP address and statistical data from your activity. 

Security

Sightseeing Tours Australia and its e-commerce provider will take all reasonable actions necessary to protect your personal and credit card details with respect to confidentiality and security of data. Credit Card details are encrypted for your protection using Secure Socket Layer (SSL) technology.  Credit card details are not stored on any of Sightseeing Tours Australia servers when you book, or buy travel products through any of our websites.  All data provided will only be used for the purpose authorised by or reasonably contemplated by an individual to whom it relates. These details will not be disclosed to a third party except as required by law.